Return Policy
Our Return Policy
At Nova Fishing & Outdoors, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.
Returns
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
- Items that have been used or show signs of wear
- Items not in their original condition or packaging
- Sale or clearance items (unless defective)
- Gift cards
How to Initiate a Return
To start a return, please contact us at Novaticusllc@gmail.com with your order number and reason for return. We'll provide you with return instructions and a return shipping address.
Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Exchanges
If you received a defective or damaged item, we'll gladly exchange it. Contact us at NovaticusLLC@gmail.com and we'll make it right.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
Questions?
If you have any questions about our return policy, don't hesitate to reach out. We're happy to help!